Terms and Conditions

Welcome to our site! This document is a legally binding agreement between you as the user(s) of the site (referred to as “you”,“your” or “User” hereinafter) and Sohigh Solar -owner of the site www.sohighsolar.com.

1. SERVICE DESCRIPTION

1.1 Service Offering: Sohigh Solar offers a range of products and services related to solar energy, including solar panel sales, installation, maintenance, and associated energy solutions. The content on this website serves as informational material and does not constitute a binding offer or contract.

1.2 Performance Disclaimer: While we provide specifications and performance information for our products and services based on best practices and advanced technology, actual performance may be influenced by various factors, including but not limited to weather conditions, installation quality, and geographical location. Therefore, we cannot guarantee that actual performance will precisely match the information provided on the website.

2. ORDERING AND PAYMENT

2.1 Prices and fees will vary depending on the scope of products, materials, services, installation and maintenance. We will adjust the price at every stage, customers should verify the price with our staff before placing an order2.2 Order Acceptance: The photovoltaic company reserves the right to accept or reject orders based on specific requirements and feasibility.

3. SOLAR PRODUCT WARRANTY

3.1 Warranty Service: We provide warranty service on the solar systems we provide. Please consult our staff for detailed warranty terms and scope.3.2 Warranty Terms: Customers should review and understand the warranty period, coverage and warranty conditions when purchasing solar products. 3.3 Warranty claims: In the event of a warranty claim, the customer must provide the necessary information in accordance with the warranty terms and cooperate with our verification and inspection.

4. RETURN AND EXCHANGE POLICY

4.1 Policy Overview: Return and exchange policies vary depending on the nature of the products and services. Customers should check the contract for details or consult our staff. 4.2 Return Process: To initiate a return, the customer must meet the return conditions and follow the refund process outlined in our Refund Policy.

5. PRIVACY POLICY

Data Privacy: Our privacy policy explains how we collect, use, and protect user’s personal data. Please refer to our privacy policy for more information.

6. INTELLECTUAL PROPERTY

Ownership: All content, trademarks, and intellectual property on this website belong to our company. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. USER CONDUCT GUIDELINES

User Responsibilities: Users must adhere to the behavior guidelines on the website, including refraining from abuse, infringing on others’ rights, spreading harmful content, disrupting the website, or violating any laws.

8. DISCLAIMER OF WARRANTY

Performance Guarantee: Sohigh Solar does not provide any guarantees or warranties regarding product performance, energy output, energy savings, or any other performance aspects. Customers assume all risks associated with the use of products and services.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

Jurisdiction: This agreement is governed by local laws. Any disputes shall be resolved through negotiation, and if not resolved, shall be subject to arbitration. In the absence of arbitration, disputes will be referred to local courts.

11. CONTACT INFORMATION

Contact Details: For questions, complaints, or further information, please contact us Company Name: Sohigh Solar Technology Co., Ltd (Guangzhou) Address: 2801, Room 2802-2, Block B, Tianxiu Building,Guangzhou, Guangdong Province Email: sohigh@sohighsolar.com Phone: +86-136-6893-6561

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+86-136-6893-6561

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